Return & Refund Policy
At Madina Abaya & Hijab, we value our customers and want you to be completely satisfied with your purchase. If for any reason you are not happy with an item, our return and refund process is designed to be simple and transparent. Please read the following guidelines carefully to ensure a smooth experience.
Eligibility for Returns
To be eligible for a return:
- Products must be returned within 7 days of delivery.
- Items must be unused, unwashed, and in their original packaging with all tags attached.
- Items purchased on sale or at discounted prices are not eligible for a return.
- Personalized or custom-made items are non-returnable.
Return Process
To return an item:
- Contact us with your order number and reason for return.
- Wait for approval from our support team.
- Ship the item back to the address provided in the approval email.
Important: Return shipping costs are the responsibility of the customer, unless the item received was damaged, defective, or incorrect.
Refunds Policy
Once we receive your returned item and inspect it:
- Refunds will be issued to your original payment method.
- The refund process may take 5–7 business days to reflect in your account.
- Shipping fees (if applicable) are non-refundable, except in cases of defective or incorrect items.
Exchanges
- If you want a different size, color, or design, you may request an exchange.
- Exchanges are subject to availability.
- Contact us as soon as possible to initiate an exchange to ensure your preferred item is available.
Damaged or Incorrect Items
We take great care to ensure every item is delivered in perfect condition. If your order is damaged, defective, or incorrect:
- Contact us within 48 hours of receiving the product.
- Provide photos of the item along with your order details.
- We will send a replacement or issue a full refund at no extra cost.
Contact Us
For any questions, concerns, or assistance with returns, refunds, or exchanges, please contact us:
- Email: [madinaabayaandhijab@gmail.com]
- Phone/WhatsApp: [+923154496843]
About Store
Madina Abaya & Hijab offers stylish, high-quality abayas and hijabs that combine comfort, elegance, and modesty. Our goal is to help women express their identity with confidence and grace.
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